ev88 Privacy Policy

1. Introduction

1.1 This Privacy Policy applies to all personal data collected by ev88 through the ev88 website, mobile platform, customer support channels, and any other touchpoints through which you interact with ev88 (collectively, the "Platform").

1.2 ev88 acts as the personal information controller in respect of the personal data it collects from players and visitors. This means ev88 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data privacy laws.

1.3 We encourage you to read this Privacy Policy carefully and in full. If you have any questions about how ev88 handles your personal data, please contact us at [email protected] before using the Platform.

1.4 This Policy should be read alongside the ev88 Terms & Conditions, which govern your use of the Platform generally. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

2.1 ev88 collects the following categories of personal data from players and Platform visitors:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, selfie/photo	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, home address	Account communication, support, notifications
Financial Data	GCash number, PayMaya account, bank account details, transaction history	Deposit and withdrawal processing, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud detection, performance optimisation
Usage Data	Games played, bets placed, session duration, feature interactions	Platform improvement, responsible gaming monitoring
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, quality assurance, dispute resolution

2.2 ev88 does not collect sensitive personal information (as defined under RA 10173) unless strictly required for identity verification or legal compliance purposes, and only with your explicit consent where required by law.

3. How We Collect Your Data

3.1 ev88 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access and use the Platform, including through cookies, log files, and similar tracking technologies;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions.

3.2 ev88 does not collect personal data from third-party social media platforms or data brokers for marketing purposes.

4. How We Use Your Personal Data

4.1 ev88 uses your personal data for the following purposes:

• To create and manage your ev88 account;
• To verify your identity and age in compliance with Philippine gaming regulations;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your enquiries;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To enforce our Terms & Conditions and other Platform policies;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts);
• To send you promotional communications about ev88 offers and new features, where you have consented to receive such communications;
• To monitor and improve Platform performance, security, and user experience;
• To comply with applicable laws, regulations, and regulatory requests;
• To support responsible gaming monitoring and intervention where necessary.

4.2 ev88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or with your explicit consent.

5. Legal Basis for Processing

5.1 ev88 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your ev88 account and provide gaming services);
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements and gaming regulations;
• Legitimate interests: Processing necessary for ev88's legitimate business interests, including fraud prevention, Platform security, and service improvement, where such interests are not overridden by your privacy rights;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications and certain cookie uses.

6. Data Sharing & Disclosure

6.1 ev88 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist ev88 in verifying player identities and ages;
• Fraud prevention and security partners: Services that help ev88 detect and prevent fraudulent activity and protect Platform integrity ;
• IT and hosting providers: Cloud infrastructure and technology partners who host and maintain the ev88 Platform under strict data processing agreements;
• Regulatory and law enforcement authorities: Philippine government agencies, including the National Privacy Commission, PAGCOR, and law enforcement bodies, where disclosure is required by law or court order.

6.2 All third-party service providers who process personal data on behalf of ev88 are bound by contractual data processing agreements that require them to handle your data securely and only for the purposes specified by ev88.

6.3 In the event of a merger, acquisition, or sale of all or part of ev88's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7. Data Retention

7.1 ev88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Support communications: Retained for three (3) years from the date of the communication;
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer periods for security or legal purposes.

7.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ev88 will securely delete or anonymise the data.

8. Data Security

8.1 ev88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• AES-256 encryption for data at rest;
• TLS 1.2 or higher encryption for all data in transit;
• Multi-factor authentication for administrative access to systems containing personal data;
• Regular security audits and penetration testing;
• Access controls limiting personal data access to authorised personnel on a need-to-know basis;
• Staff training on data privacy and security obligations.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ev88 will notify the National Privacy Commission and affected players in accordance with the requirements of RA 10173 and its Implementing Rules and Regulations.

8.3 While ev88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your ev88 account credentials.

9. Cookies & Tracking Technologies

9.1 ev88 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Performance cookies: Collect anonymised data about how players use the Platform to help us improve performance and identify issues;
• Functional cookies: Remember your preferences (e.g., language, display settings) to personalise your experience;
• Analytics cookies: Help ev88 understand aggregate usage patterns to improve the Platform.

9.2 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ev88 Platform.

9.3 ev88 does not use cookies or tracking technologies to monitor your activity on third-party websites or to build advertising profiles for sale to third parties.

10. Your Data Privacy Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ev88:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed — which this Privacy Policy fulfils;
• Right of access: The right to request a copy of the personal data ev88 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to ev88's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe ev88 has violated your data privacy rights.

10.2 To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Privacy Request". ev88 will respond to all data privacy requests within fifteen (15) business days of receipt. We may require you to verify your identity before processing your request.

10.3 Please note that certain rights are subject to limitations under applicable law. For example, ev88 may be unable to delete personal data that it is legally required to retain for AML or regulatory compliance purposes.

11. Children's Privacy

11.1 The ev88 Platform is strictly intended for persons aged 21 years and above. ev88 does not knowingly collect personal data from individuals under the age of 21. If ev88 becomes aware that personal data has been collected from a person under 21, such data will be immediately deleted and the associated account will be closed.

11.2 If you believe that ev88 may have inadvertently collected personal data from a person under 21, please contact us immediately at [email protected].

12. International Data Transfers

12.1 ev88 primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, ev88 ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under Philippine law.

12.2 By using the ev88 Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where ev88's service providers operate, subject to the safeguards described in this section.

13. Third-Party Links

13.1 The ev88 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the ev88 Platform and does not cover the data practices of any third-party websites. ev88 is not responsible for the privacy practices of third-party sites and encourages you to review the privacy policies of any third-party sites you visit.

14. Updates to This Privacy Policy

14.1 ev88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, ev88 will notify you via email or a prominent notice on the Platform prior to the changes taking effect.

14.2 The date of the most recent revision is displayed at the top of this page. Your continued use of the ev88 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy.

14.3 We encourage you to review this Privacy Policy periodically to stay informed about how ev88 protects your personal data.

15. Contact & Data Privacy Officer

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or ev88's data privacy practices, please contact us:

• Email: [email protected]
• Subject line: "Privacy Policy Enquiry" or "Data Privacy Request"
• Live Chat: Available 24/7 on the ev88 Platform
• Response time: Within 15 business days for formal data privacy requests; under 2 hours for general support enquiries

15.2 If you are not satisfied with ev88's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.